Privacy statement

Privacy Notice

This privacy notice is published in accordance with the Data Protection Act 2018. This incorporates GDPR into UK law. The notice provides general information on the way in which the personal information you provide is managed and processed by Newark and Sherwood District Council.

Depending on which council services you use, you may be asked to review more detailed privacy notices specific to that service.

The data controller and contact details

Newark and Sherwood District Council is the Data Controller for the personal data you provide to the council. The contact details for you to exercise any of your data protection rights or to raise any concerns you may have regarding your personal data are:

Data Protection Officer
Newark and Sherwood District Council
Castle House
Great North Road
NG24 1BY


Tel: 01636 655216

Information we collect about you

We may collect and process the following data about you:

  • Information provided voluntarily by you. For example, when you apply for housing, apply for a particular service or make a comment or complaint or request information
  • Information that you provide when you communicate with us by any means such as email, letter, online form, social media or telephone call
  • Information collected using cookies on your computer about how you browse our website

What are cookies?

Our website puts small files known as cookies onto your computer to collect information about how you browse the council's site.

Cookies are used to:

  • measure how you use the website so it can be updated and improved based on your needs
  • recognise the browser you use
  • track new and returning users

You can disable cookies but this may have an impact on your experience when using the website.

Use of your personal data

The information you have provided to the council will be used by us in adherence with our statutory obligations, including enforcement action if required.

We are legally able to process your personal data:

  • when you have freely and explicitly provided your consent to this processing or
  • when we have a statutory duty to collect and process this information to provide the required service or undertake a statutory function
  • When your personal data forms part of a contract between you and the council

The consequence of you not providing personal information to us is that we will be unable to process your enquiry, assessment or application.

Sharing of personal data

The personal information you provide will not be shared, other than with our data processors, for any other purpose unless required by law, to prevent or detect crime or to protect public funds.

Additionally we must make public certain details in the form of a public register where it has a statutory obligation to do so. For example, registers of private hire drivers.

We may also share data to enable the provision of services with the following:

  • Various contractors who undertake works, improvements and adaptations to your home on our behalf
  • Local support services as part of delivering services to you
  • Customer survey providers who undertake surveys on our behalf to improve the services we deliver to you
  • Multi agencies as part of delivering services to vulnerable people
  • Other statutory and public bodies such as social services and the police and Fire and rescue services

We are also required to provide Council tax information to the Office for National Statistics for its use regarding its statutory functions in accordance with, and laid out in the Statistics and Registration Service Act 2007.

Protecting your personal data

Your unpublished personal data will be kept secure by the Council and will normally be kept within the UK.  Where we use a third party to store your personal data and this occurs outside of the UK, we will ensure that safeguards are in place to keep your personal data secure and to enable the appropriate transfer to take place.

Keeping your personal data

We will keep your personal data in accordance with our retention schedule, unless you explicitly request it to be removed. This right to have your data removed is not an absolute right, for example, we will need to retain your data if this information forms part of a statutory or legal obligation, public registry or an existing contract.

Further details of our retention periods can be viewed in our RPSI Information Asset Register.

Your responsibilities

  • Only provide personal information pertinent to its intended use or for the purpose of processing a claim, application or notification for statutory requirements (electoral roll, council tax assessment, rent registry) or an application for housing.
  • Tell us as soon as possible if any of the personal information you have provided has changed, for example, your address or other contact details.

Your rights

There are a number of rights that you may exercise depending on the legal basis for processing your personal data. In most cases, these rights are not absolute and there may be compelling or overriding legal reasons why we cannot meet these rights in full. This will be explained to you in more detail should you contact us for any of the reasons detailed below:

  • request a copy of the personal information the council holds about you
  • to have any inaccuracies corrected
  • to have your personal data erased
  • to place a restriction on the council's processing of your data
  • to object to processing and
  • to request your data to be ported (data portability)

Where the processing of your personal data is based on your consent, in most circumstances you have the right to withdraw that consent at any time and we will act on your instructions.

If you have any concerns about how we process your personal data or wish to discuss how to exercise your rights, you should contact the council's Data Protection Officer. You also have the right to make a complaint to us by contacting the Customer Services team on 01636 650000.

Alternatively, you may wish to complain directly to the Information Commissioners Office (ICO).  You can do this by writing to them at:

Information Commissioners Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF

Telephone: 0303 123 1113

Or you can report a concern to the ICO online