It is important that you report any issues or problems to us so we can take the necessary steps to repair the problem.
Alternatively, you can talk to us using webchat or email email@example.com for responsive repairs during office hours, giving as much detail about the repair/problem as possible.
If you are having problems with a Worcester boiler, please watch these helpful videos below:
Call the national gas emergency number: 0800 111 999
If you have an emergency repair (immediate danger to your safety, or that of your property) please call us immediately on 0800 561 0010.
Examples of an emergency repair could include:
When we will visit you
We will assess the repair within 24 hours. Anyone from Newark and Sherwood District Council who visits your home will carry an ID badge. Make sure you ask to see this before you allow anyone into your home.
If you are a bit unsure, just give us a call on 0800 561 0010. We would rather you check before letting anyone in.
We will always clear up after ourselves and we might ask you to take part in a survey so we can also be sure we are providing a good service.