Since the Summer issue of Home from Homes we’ve been busy making lots of progress improving the Adaptations Service.
Here’s just a few of our achievements:-
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97.87% overall customer satisfaction in the year 2009 - 2010, this current year the customer satisfaction rate is running at 97.02%
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Total of 360 minor adaptations completed since 1st April 2009 - 31 April 2010. Taking an average of 13 days from receipt from Occupational Therapist to completion.
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From the 1st April 2010 to date this year we have completed 160 minor adaptations. Taking an average of 14 days from receipt from Occupational Therapist to completion
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Total of 204 major care plan adaptations completed since 1st April 2009 - 31 April 2010. Taking an average of 91 days from receipt until completion. A further 2 jobs were either on site or being designed and 3 jobs are to be started.
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From the 1st April 2010 to date this year we have completed 58 careplans Taking an average of 72 days from receipt until completion
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The service has been publicised in new posters and leaflets.
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Monthly meetings now take place with the Occupational Therapists and Newark and Sherwood Homes Technical Staff.
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Service Standard has been developed.
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Two contractors (Carmalor Construction and PJ Lilley Ltd) appointed to carry out the level access shower adaptations ( soon to be retendered ).
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Priority system introduced with ramps and access related adaptations being given main priority.
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Closer co-ordination of works with decent homes.
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Benchmarking questionnaire sent out to other local authorities.
